Sterling Silver Award
Heather Pickles
Mail Clerk/Copy Center Operator
Mail/Copy Center Services
Employee of the Month
“Heather Pickles is amazing! She routinely goes above and beyond, and always with a friendly word and a smile. Heather and the mailroom team recently assisted the Commencement Committee with a graduation project. The Committee assembled approximately 750 Celebration Boxes to mail to NIC graduates prior to the commencement ceremony. Heather worked with us to pick up the boxes, adhere postage, and deliver the boxes to the US Post Office. It was a very tight timeline! The boxes were assembled on a Friday and had to go to USPS that afternoon. Heather and the mailroom team picked up boxes throughout the day. Heather had to enter the zip code for each box individually to print the postage. The mailroom team made sure the boxes made it to the post office on Friday afternoon so our NIC graduates could receive their Celebration Boxes before commencement. This is just one example of the excellent customer service that Heather provides. She is very deserving of the Sterling Silver award.” – Pamela Noah, Alumni Relations Coordinator – Alumni Relations & Development Alumni Association
“I am pleased to nominate Heather Pickles for the Sterling Silver Employee of the Month award. Heather is one of those people who is willing to do whatever is needed to help someone. Throughout the year, our department does large mailings and special print jobs. Heather is always responsive to help us meet deadlines and she goes above and beyond to make sure that our projects are carefully and professionally taken care of. It is always a pleasure to see her smiling face as she delivers mail across campus and to our office. Heather is an outstanding employee and deserves recognition for her work, which is an integral part of the success of NIC.” – Melanie Droesch, Development Coordinator – Development/NIC Foundation
“Heather is the epitome of professionalism. She works hard and always has a smile on her face. I know it hasn't been an easy year for her department, even before the pandemic, but she's gone above and beyond to make sure this place stays running. It's an honor to co-nominate her for the Sterling Silver Award.” – Tom Greene, Marketing and Communications Coordinator – Workforce Training and Community Education
“Heather Pickles is a customer service superstar! No matter the hour of day or time of year, she is both ready and willing to assist. Be it the day's first call or fifth call, Heather's attitude is the same —pleasant and helpful. She clearly communicates time constraints, meets deadlines, facilitates communications between departments, and is ready to help problem-solve the simplest of issue. Additional we all owe Heather our warm gratitude for her continuous efforts this spring, maintaining mail and copy projects as a member of essential personnel, working throughout the stay home order, while others were working remotely. We rely heavily on the NIC Mail and Copy Center and Heather is a large part of what makes it all work.” – Victoria Michael, Marketing and Events Coordinator – Communications and Marketing
“I am happy to nominate Heather Pickles for the Sterling Silver award! She goes the extra mile to process our requests, puts out quality work and meets our deadlines. There are many times that I have to put in a rush request for copies. She gets the job done and has made special trips to deliver to our office. One day recently, I put in a rush request for sandwich board signs to help us get important messaging out regarding COVID. She got right on it and delivered them personally to our office on her way out for the day. She provides customer service with kindness and a smile. We wouldn't be able to get important information out to students, faculty, staff or the community without her. Thanks Heather - so glad you are on our team!” – Cathy Greif, Administrative Assistant/College Operator – Communications and Marketing
“It is such a pleasure to work with people who smile and are genuinely happy to be at work doing their job. I look forward to seeing Heather come into the office and say HI and ask how I am doing. She has worked so hard to make sure that campus mail is delivered. She is very professional and represent NIC well. I enjoy my brief chats with her, she makes the day brighter. She has gone above and beyond when it comes to getting each division their PPE supplies for the semester, this had been a lot of extra work and coordination on her part. It is an honor to nominate Heather for the Sterling Silver Award.” – Cathy Sparks, Assistant to the Dean of General Studies – Office of Instruction
“Heather has been instrumental in helping with all of the COVID deliveries while maintaining a quality level of service for mail and copies. She does amazing work and is simply great people. We appreciate you!” – Dodi Stilkey, Director of Student Involvement and SUB Operations – ASNIC and SUB Operations
“It is the professionalism and consistency of Heather Pickles that allows our Communications and Marketing team to do what we do. I am so grateful for her part in building the easy connections between departments, locations and employees. Heather keeps the campus processes moving — always with a positive and agreeable attitude — and is deserving of Sterling Silver recognition.” – Chelsie Shackelford, Digital and Community Engagement Manager – Communications and Marketing
“I want to recognize Heather Pickles for her expert mail/copy advice and handling of a very large mailing from the President to students prior to the start of the semester. She provided me with an effective solution to get letters printed, folded, and inserted into envelopes then into the hands of volunteers to stuff with an NIC branded mask. Before even starting, she did a test run of a sample mail piece to be sure it would run through the postage machine with no problems, and she even had it weighed and measured to help me understand postage costs. Thank you, Heather! Using your excellent customer service skills, you turned what I thought would be daunting task, into a piece of cake.” – Shannon Goodrich, Sr. Executive Assistant – President’s Office
